Refund policy
RETURN & REFUND POLICY
Last updated: October 4, 2026
At DNSLIKE, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item and receive a refund in accordance with this policy and applicable consumer protection laws.
1. RIGHT TO CANCEL
For customers in the United Kingdom, you generally have the right to cancel your online order within 14 days of receiving the goods without giving a reason.
After notifying us of your cancellation, you must return the goods within 14 days.
This cancellation right does not affect your statutory rights regarding faulty, damaged, incorrectly supplied, or misdescribed goods.
Customers outside the United Kingdom may also have cancellation and consumer rights under the laws applicable in their country.
2. RETURN CONDITIONS
To be eligible for a return, items must:
• Be unused and in their original condition.
• Be returned with their original packaging, tags and accessories where applicable.
• Not show signs of unnecessary use, washing, damage, alteration or wear.
• Be securely packaged to prevent damage during return shipping.
Customers may handle an item only as much as reasonably necessary to establish its nature, characteristics and functioning.
3. NON-RETURNABLE ITEMS
Certain products may not be eligible for return where an applicable legal exception applies, including:
• Personalised or made-to-order products.
• Products that cannot be returned for hygiene or health protection reasons once unsealed, where applicable.
• Items that have been used, damaged, washed, altered or worn beyond what is reasonably necessary to inspect them.
• Products specifically excluded from cancellation rights by applicable law.
Nothing in this section limits any mandatory statutory rights relating to faulty or misdescribed goods.
4. HOW TO REQUEST A RETURN
Before returning an item, please contact us at:
Email: contact@dnslike.shop
Phone: +44 7935 807284
Please include:
• Your full name
• Order number
• The item(s) you wish to return
• Reason for the return, if applicable
• Photographs if the item is damaged or defective
We will provide you with the appropriate return instructions and return address.
Please do not send a return to our business address unless we have specifically instructed you to do so.
5. RETURN SHIPPING COSTS
For change-of-mind returns, the customer is generally responsible for the cost of returning the item unless otherwise agreed or required by applicable law.
For defective, damaged, incorrect or misdescribed items, please contact us before returning the product. Where the return is our responsibility, we will provide appropriate instructions regarding return shipping costs.
For international orders, customers may also be responsible for applicable return shipping charges, customs charges, duties or other costs, except where applicable law requires otherwise.
6. REFUNDS
Once your returned item has been received and inspected, we will process your refund where you are legally entitled to one.
For UK statutory cancellations, refunds will generally be made within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever is earlier, subject to applicable law.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or permitted by law.
For a valid cancellation, the refund will include the cost of the standard delivery option originally paid by the customer. If you selected a more expensive delivery service, we are only required to refund the amount equivalent to the least expensive standard delivery option offered.
7. FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible at:
contact@dnslike.shop
Please provide photographs of the item and packaging where appropriate.
We will assess the issue and, where applicable, offer a replacement, repair or refund in accordance with your statutory consumer rights.
Your statutory rights are not affected by this policy.
8. INTERNATIONAL RETURNS
DNSLIKE accepts orders from customers internationally.
Customers outside the United Kingdom may be subject to additional rules concerning customs, import duties, taxes and return shipments.
Where applicable, customers are responsible for complying with their local customs requirements when returning goods internationally.
Nothing in this policy excludes or limits any mandatory consumer rights applicable in the customer's country.
9. LATE OR MISSING REFUNDS
If you have been notified that your refund has been processed but you have not received it:
1. Check your original payment method.
2. Contact your bank or payment provider.
3. Allow the relevant processing time.
4. Contact us at contact@dnslike.shop if the refund still has not appeared.
Please provide your order number when contacting us.
10. CONTACT INFORMATION
DNSLIKE
Owner: Alix Stephanie Greenaway
201 Silbury Boulevard
Milton Keynes
MK9 1LZ
United Kingdom
Email: contact@dnslike.shop
Phone: +44 7935 807284
Website: dnslike.shop